Terms and Conditions

General Terms:

  • “Pinnacle Flying Documents Clearing Services LLC” maintains the www.pinnacleflying.com Website ("Site").
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
  • The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
  • We will not trade with or provide any services to OFAC and sanctioned countries’


Pinnacle Flying Documents Clearing Services LLC Accepts Payment by Visa or MasterCard Debit and Credit Cards in AED for Its Products and Services. All Online Purchases Are Also Governed by the Terms and Conditions of Respective pinnacleflying.com Service Providers. Please Review Respective pinnacle flying Service Provider’s User Agreement and Privacy Policy before Entering Any Transaction Interpretation. These Terms of Use Supersede All Other Written and Oral Communications or Agreements With Regard to the Subject Matters Discussed in These Terms of Use. A Waiver or Modification of These Terms of Use Will Only Be Effective if Made in Writing Signed by an Authorized Officer of Pinnacle Flying Documents Clearing Services LLC. All Refunds Will Be Made Onto the Original Mode of Payment.

We confirm the country of domicile of Pinnacle Flying is United Arab Emirates and if you are paying through card with foreign currency, the exchange rate that would be applied would be that the originated card’s issuers bank.

Card holder must retain a copy of transaction records and "www.pinnacleflying.com" policies and rules. User is responsible for maintaining the confidentiality of his account.


Pinnacle Flying does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the Pinnacle Flying website or services, and Pinnacle Flying requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, Pinnacle Flying does not knowingly distribute personal information regarding minors under the age of 18.


The First party is a limited liability company in theEmirate of Dubai pursuant to the provisions of Federal Law Concerning Commercial Companies. Whereas, second party has asked the first party to provide professional services.

In consideration of this, it is hereby agreed that the clients appoints PINNACLE FLYING for complete preparation of his/her file for the purpose of migration services. Pinnacle Flying agrees to use its best efforts in preparing and assisting the clients to abstain their applications based on the information provided by the client.


Experts of Pinnacle Flying will provide applicant a detailed advocacy and assistance according to his/her profile. Applicant should ensure that the facts of their cases are accurate and understood by Pinnacle Flying.We will use its best endeavors to make the applicant’s case as strong as possible and the result which applicant seek.

PINNACLE FLYING shall not be responsible for any rejected application because of any criminal record, change in labor law, health issue, rejection in interview, false documents, not able to speaking fluently in English during the visa application process interview, not able to responding correctly and professionally to the Immigration Officer regarding the profession and/or the job duties as well as the job description that he/she applied for in his/her Application for visa registration, not providing correct answers on an embassy or consulate interview officer

Duties of Client:

The accuracy of any forms they sign or documents they provide to the company. All the forms will be reviewed by the applicant before being submitted.

As our client it is your responsibility to declare any facts which may adversely affect your case via an email prior to engaging our services. We are only able to assess the success of your case based on the case history provided. We can guarantee as an independent immigration legal services registered company we never disclose your details to a third party and all communication remains strictly confidential.

All the documents must be in English or French, or with an English or French translation.

Fees and Expense:

The applicant need to pay the complete fees that require for assessing authority, professional registration and other cost like attestation, courier, notarization etc. as per advised by Pinnacle Flying team on a consolidated basis without disputing for a detailed invoice or breakdown.

The client bears the costs of the Police Clearance certificate and medical tests that are required in some cases.


The applicant understands that in most cases he/she will have to prove both his/her English and when applicable his/her moderate French language skills depends on province in which he /she applies for migration/visa with governing body. The applicant will undertake to provide such proof via undergoing the International English Language Testing Skills Test (IELTS) as well a similar test recognized by the governing body at his/her expense regarding the (TEF) French language if that applicable.

Privacy Policy:

The consultant shall not, other than with prior written consent of the Client, during or after termination or expiry of this Agreement discloses any information which the Client has specifically stated is confidential to the Consultant.

Any information and documents provided by the client will not be shared with anyone except for any third party who is liable for the immigration process.


The United Arab Emirates shall govern the present Agreement. The candidates are to agree that they have requested this Agreement to be drafted in the English language.

Immigration laws and policies are updated and amended very regularly. The advice we offer during our consultation process can only be regarded as current and valid for the time at which it is given. We cannot be held responsible for changes in immigration policy or law which may affect your case as your application progresses -although we will always seek to advocate and push forward your case as strongly as possible.


If Dispute arises for any reasonboth parties are agree to resolve raise issueat the cost of the party who commenced the complaint. Also both parties will agree to a mutual arbitrator and will put their full efforts forward in order to resolve the issueto a together acceptable.

The representative agrees to respond to a written complaint in writing within 30 days from receiving the complaint from party. Every effort will be made to resolve the complaint to internecine satisfaction within 60 days from the date of the written complaint. Both parties have the right to bring the unresolved issue to the attention of the regulatory body after 60 Days of the complaint being filed with the representative.

Cancellation of Process:

If Client wishes to terminate this Agreement prior to submitting the application to the concerned legislature or during the progress of processing client agrees that the professional fee is not refundable.

In the event that Pinnacle Flying chooses to terminate this Agreement in accordance with the provisions of services mentioned above of this Agreement, the full amount of the agreed fees will be non-refundable.

Refund policy:

If the applicant wishes to cancel the service, they are entitled to apply for refund only if they paid full amount according to Pinnacle Flying Service Charges even if it is the next day after signing the contract. The COMPANY will not refund the amount if the payment is not completed and PINNACLE FLYING DOCUMENTS CLEARING SERVICES already shared the information regarding requirement, application forms and has explained the procedures to the applicant in good faith and has given accurate details as per the existing rules and regulations of the respective country to file their application.

  • The applicant is liable to claim for 50% refundif his/her file returned with a negative decision from the employer.
  • If the applicant willingly wishes to withdraw his file and he paid the full amount of services charges.
  • If the application rejected due to change of Law in Canada.
  • If the LMIA result being Negative.
  • Refusal in job interview.
  • Denial of application from employer.
  • Visa refusal.

Based on a case to case evaluation the consultancy fee is subject to changes, depending on client’s situation and further evaluation.


Pinnacle Flying does not take responsibility of the visa status or application outcome at the respective country’s embassy. The decision solely lies with the embassy immigration officer.The length of time required to process an Application depends on factors like the time taken by the Immigration department to review cases and the client acknowledge, time taken by them for the verification of documents. The applicant acknowledges that no warranty is given as to the length of time required to process the application or the results.


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